Welcome to this article, in which we look at the possibilities available for diagnosing a problem on your station. This article is dedicated to the Miris administrator and will be divided into two parts: firstly, we'll present the debugging tab to retrieve information about your problem, and secondly, we'll show you which tools are available on the command line to optimize your diagnostics.
When you receive an error report on your Miris Manager, the station will send an error notification in red in the station's Message tab.
Don't panic, the first thing to do is to check that your recording profile is correctly configured. If it is the case, the station may have experienced a malfunction.
To analyze the problem, you can retrieve a diagnostic archive which will provide you with exhaustive information thanks to the logs available on the station.
TABLE OF CONTENT
2/ COMMAND LINE
2B/ SONY CAMERA DETECTION HELP
Diagnostic archive
The Miris system lets you retrieve a diagnostic archive via Settings > Debug tab > Logs.
First of all, you can choose when you want to retrieve the logs, then you can filter them.
By default, all logs will be displayed in the preview below. You can filter to retrieve recording information from the logs. If you have any problems with your exports, you can consult the publishing logs. RS232 calls will be available in the API logs. Finally, if the station is unable to connect to your Miris Manager, please consult the Miris Manager logs.
To update the logs in the overview, please click on the “Refresh” button, otherwise please use the “Download diagnostic archive” button to send this information as a ZIP archive to our Support team for analysis.
For more experienced users, some commands can be performed in text mode.
Command line
Your Miris station is also equipped with command-line tools which allow you to run tests to enhance your diagnostics.
To access these commands via the Miris web terminal, you'll need the password for the “ubicast” account. This is available in the Miris Manager from the My passwords tab.
Go to “Settings > System tab > Console”.
This takes you to the station shell prompt, where you can enter commands.
Please pay close attention to the commands you use, as you are using the text-mode interface to interact directly with the station.
Device detection problem
To check that the system is operational, you can run this test, which will take 1 minute (without being on the registration page with a preview) “mc-diag.py -l -d 60”.
If the tests are validated, you'll get this result, for example for a Miris Box Mini
Sony camera detection help
We've integrated a tool that lets you detect Sony cameras on your network with the “mc-detect-sony.py” command. In this example, a Sony SRC-X400 camera has been detected:
NDI stream detection help
The “mc-ndi.py” command will list the NDI sources available on your network.
You have now managed to retrieve information about your problem, and will be able to solve it or pass it on to the UbiCast support team. You will soon be able to resume using your station!
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